A LIFETIME WARRANTY
FOR A LIFETIME OF FLY FISHING.
The WINSTON UNCONDITIONAL LIFETIME GUARANTEE covers every new Winston boron/graphite and graphite fly rod and blank against breakage or manufacturer’s defects. This warranty is available only to the original owner of products purchased from an authorized Winston Dealer. This warranty covers, at Winston’s option, the repair of the original rod or the replacement of the rod with an equivalent rod only. To qualify for this warranty, the original owner must either send Winston a completed warranty card or register the rod online. Warranty cards can be scanned and emailed to email@example.com. The warranty does not cover lost rods, lost rod sections, intentional breakage, misuse, neglect, cosmetic wear or scratches. Warranty coverage for Winston blanks is limited to the blank only. The serial number for every Winston can be found in the script closest to the cork on the rod.
For all warranty work, the entire rod must be returned to Winston. The rod owner agrees that Winston assumes no associated or ancillary liability due to use of the rod, including consequential or incidental damages. This guarantee gives you specific, limited legal rights. You may have additional rights under applicable state law.
WINSTON UNCONDITIONAL GUARANTEE.
Winston introduced the Unconditional Lifetime Guarantee in 1996. Only rods produced after this date, or older rods for which a warranty was purchased are eligible for the Guarantee. If you have a question about the eligibility of a specific rod, please contact us. The warranty is non-transferable and is good only for the lifetime of the original owner. Rods not covered under this guarantee include:
- Used Winston rods not in the possession of the original owner
- New Winston rods purchased from anyone other than an authorized Winston Dealer
- Winston rods that have not been properly registered
Due to the Covid-19 closures, we are currently experiencing a heavy backlog in our repairs department. We greatly appreciate your patience during these times. We are working hard to catch up and will process your repair in the order in which it was received. Please allow 3-6 months for your repair to be processed.
SERVICE AND REPAIR
Let’s Get You, and Your Rod, Back on the Water.
IF YOUR ROD IS COVERED UNDER WARRANTY please check the Warranty Repair box on the Warranty Repair Service Form and return it to Winston with your rod and the $75.00 administrative fee. IF YOUR ROD IS NOT COVERED UNDER WARRANTY, please check the Non-Warrranty Repair box form and return it to Winston with your rod and the $150.00 standard repair fee.
Place the rod in its rod sock and tube. Put any broken sections loose in the tube alongside the rod sock, then package carefully and ship in a cardboard shipping box. Rods received without rod tubes are not guaranteed safe return shipping and will incur the $150 Non-Warranty Repair charge if broken upon return to customer. Please insure the package, as we will be unable to assist with any damage claims or loss with the shipping company.
If you have any questions about your rod or this process, please do not hesitate to contact us.
MAKE CHECKS PAYABLE TO:
R.L Winston Rod Company
R.L. Winston Rod Company, Repair Department, 500 South Main Street, PO Box 411, Twin Bridges, MT 59754.
*Note: International shipping is an additional $50.
Please contact us with any questions or for repair charges for rods built by custom rod builders from a Winston blank and not built at the Winston facility.
Bamboo rods are covered against manufacturer’s defects for the life of the rod. The warranty is transferable. The cost of repair/replacement for items not covered under warranty are calculated on a per-piece basis. Costs do not include shipping.
- Broken Tips: $275.00
- Broken Mid-sections: $300.00
- Broken Butt sections: $375.00
- Total Rod Refurbishment*: $450.00
*Note: Total refurbishment includes a complete cleaning, re-wrapping of guides and re-setting with new varnish. This service does not include a new reel seat or grip.
- New Reel seat: $85.00
- New Grip and Reel Seat*: $210.00
*Note: A grip cannot be replaced without also replacing the reel seat.